1.Choose one of the three following exercises for writing a letter:
Exercise 11.8 Revising a Negative Message (the renter's name is Felix Unger),
Exercise 11.11 Responding to a Demand for a Refund, or
Exercise 11.15 Telling a Customer an Item Is No Longer Available.
2.You must include the following:
Current date
An Appropriate Business Address for the Header (you create it)
This address for the recipient: 1700 Tulip Hill Drive, Monroe, OH 45044
Text that reflects the information in the exercise.
Your name in the closing with an appropriate title
3.Be specific by using proper nouns--names of people, places, and things.
4.Write a complete letter with three or more paragraphs.
5.Do a quick proofread to make sure everyone can read and understand your message.
Sample Solution