Write a 2,500-word report which explores how you undertook a search of the literature on a chosen topic. Your assignment must demonstrate that you have successfully achieved all three of the modules learning outcomes.
LO1 Identify the varied sources of knowledge and evidence that informs healthcare disciplines.
LO2: Plan and undertake a specific research activity, drawing on a critically reflective appreciation of research theory, knowledge and other forms of evidence.
LO3: Demonstrate the ability to use databases to support your study How to structure a “report”: A report contains information that is divided up into sections with each section having its own heading. For the purpose of this report the acronym of GRADE will be used.
The structure of the report will help you address the module learning outcomes so it’s essential that you follow the guidelines given. All references used to support your discussion must originate from academic and/or professional material, not NHS Choices or general websites
Report Headings You must use the headings given below in italics Generating a focus of enquiry
(LO1, LO2) – approximate guide 400 words
Briefly discuss why you have chosen to explore your chosen nursing topic. Consider
why this topic is relevant to your field of nursing and its general impact on
healthcare. You must use references to support your discussion
Retrieve the correct type of information
(LO1, LO3) – approximate guide 500
Discuss the search engines and databases you used for your search demonstrating
that you understand the difference between databases and search engines.
Explain how you went about conducting your search for relevant research articles.
Explain your choice of
(you should explain and offer rationale for your
choice of key words/phrases and show that you have been consistent in your use of
those key terms throughout your searches). State if Boolean operators have been
used within your search and explain why.
(You should explain why
and how you narrowed down your search for example: date, gender, age, language
and type of publication. You must use references to support your discussion
Appraise the information
(LO1, LO2) – approximate guide 600 words
TWO research articles
from your topic search and discuss why you think
the researchers selected the type of research design within the research paper.
Questions to answer
Have the researchers within the two articles taken into
account previous or existing research findings. Does the type of research design
support what the researcher wanted to investigate, that is, will the evidence
generated answer the research question? Is the method of data collection
appropriately aligned to the type of research design? Other considerations include
the type of skills the researcher would need to carry out the research, the time
available to the study, the resources available. You must use references to support
Do it – Applying the theory to practice (LO1, LO2) – approximate guide 400 words
Referring to clinical recommendations and guidelines consider how the research in
the two articles may impact on clinical practice. You should have an idea of key
health organisations that support best available evidence in clinical practice, e.g.
National Institute for Health and Care Excellence (NICE), Cochrane organisation,
British Thoracic Society, Scottish Intercollegiate Guidelines Network, Government
publications. You must use references to support your discussion.
Evaluate – reflect on what you have learnt
(LO2) – approximate guide 600 words
Evaluate and reflect on one aspect of a newly acquired research awareness skill and
how it may facilitate future research activity. You could utilise aspects of a reflective
framework e.g. Moon’s stages of learning, to support your reflection i.e. how you
“noticed” what you needed to do in order to expand, develop and “make sense” and
“make meaning” from your learning. You must use references to support your discussion
References: Please refer to the Harvard Referencing Guideline
General presentation and submission guidance
Use an academic writing style (3rd Person)
No colloquialisms’, text speak etc.Use a clear font such as Arial
Use a size 12 font Use either double or 1.5-line spacing Justify the edges of your text
All significant content accurate. All main points of question / task covered. Identifiable structure. Some evidence of material not directly
covered in taught input.
Good understanding of the issues. Engages directly with the question. Clear argument with good examples used to support it.
All main points and important issues of the question/task covered. Some evidence of reading outside the module list
Answers most if not all detailed aspects of the question. Content mainly relevant and accurate. Good knowledge and
understanding of relevant theory and concepts and application of theoretical models. Evidence of a developing
appreciation of contextual issues.
Clear links between theory and practice. Good coverage of assignment issues. Full understanding of core issues.
Evidenced level of understanding of appropriate theory and concept.
The move far from assembling enterprises in Britain towards benefit segment businesses inside the late twentieth century, has prompted an extensive development inside work in the administration part (Hough, 2004), with numerous representatives now associated with cutting edge benefit cooperations with demographic or clients. Call Centers specifically has encountered a development up to 400,000 workers; more than coal, take and auto producing industry set up together (Toynbee,2003). Because of their quick development, it has given an entrancing field of concentrate for scholastic research into the human segment of the workplace, with the procedure of work and its related control and business relations at the inside focal point of most level headed discussions (Fernie&Metcalf, 1997). Given that Call Center representatives are working in a situation where errands are regularly strongly scripted and execution is firmly controlled and checked, scholastics have indicated the likenesses of this work to Tayloristic style creation lines (Taylor&Bain,1998). However because of the work and result of call focus work being moderately immaterial, not at all like the unmistakable procedure of item and administration conveyance in plant work, the accentuation inside Call fixates is solely on the nature of correspondence. In conjunction to the physical requests, intellectual prerequisites likewise should be considered, regardless of whether an agent is managing a dissension, or a client benefit call, they all request feeling from staff. The expanding interest for customer focused administrations in a profoundly aggressive business condition, has perceiving that administration specialists can complete enthusiastic work which can be utilized as an imperative piece of the industrialists work process (Hoschild, 1979,1983),to deliver consumer loyalty. In this manner it is in an associations' enthusiasm to grasp the effect of passionate work on staff, to upgrade the adequacy of administration and prosperity of laborers, at last diminishing costs, for example, push, burnout, turnover and truancy (Lewig&Dollard, 2003). Subsequently this written work will layout the idea of enthusiastic work and talk about by and large the expenses and advantages for cutting edge benefit representatives inside Call Centers and for the association itself, before taking a gander at the ways call focus can help bolster representatives. Passionate work was a term developed by Arlie Hochschild (1983) in her progressive examination named 'The Managed Heart'. The term depicts the control of a man's conduct to show suitable feelings, inside a circumstance (chu,2002), recommending that specific feelings felt or not felt by an individual are smothered or communicated keeping in mind the end goal to adjust to social standards. In spite of Hochschild's broadly acknowledged definition, a few scientists have characterized and conceptualized enthusiastic work in various ways. Be that as it may, the hidden suspicion inside authoritative settings, is that passionate work is to control the two sentiments and articulations as per word related or hierarchical show tenets to accomplish hierarchical objectives (Schaubroeck and Jones, 2000).For case, there is little uncertainty that enthusiastic work in a Call Center for staff can be requesting, exhausting, debilitating, repetitive andâ distressing (Carrim et al,2006).â Yet to unmistakably show these emotions to administration or clients would be in fitting. As call focus staff are required to seem lively and inviting. Accordingly from these 'guidelines', which can be learnt from our regular collaborations, through instruction, socialization and fine - tuned by singular encounters and socially managed settings, we realize when and where to look dismal or happy, fearsome or dreadful (Payne&Cooper, 2001) Numerous associations have show decides concerning the feelings that workers ought to exhibit in experiences with clients, customers, or individuals from general society (Hochschild, 1983). These show rules stipulate the substance and scope of feelings to be shown, alongside the recurrence, force and term that such feelings ought to be shown (Morris&Feldman, 1996). These show principles might be unequivocal in association preparing materials, or they might be understood in authoritative standards (Sutton&Rafaeli, 1998). For instance, Call Center agents take part in work intelligently with clients on either inbound or outbound approaches activities, for example, deals and telemarketing, item or administration data, and client questions and dissensions. These representatives play out a vital part in the administration of client connections. As a result, benefit segment associations have looked to determine the manner by which representatives 'introduce themselves' to their clients. This has prompted especially obtrusive types of work environment control as agents are currently by and large checked for benefit quality and additionally profitability. In most call focuses there are consistent endeavors to build the quantity of calls taken per worker and lessen both client ring time and wrap time (Taylor&Bain, 1999). However governs are additionally upheld to be bright upbeat, agreeable, tame and pleasant, notwithstanding the client's conduct. As the way in which agents show their emotions towards clients critically affects the nature of administration exchanges (Ashforth&Humphrey, 1993). Verifiably, the nature of the connection is frequently the administration gave (Leidner, 1996). The conduct of the worker is accordingly vital to the achievement of the administration exchange. These opposing yet deviated weights both make part conï¬‚ict for representatives yet give a top notch benefit (Knights&McCabe, 1998).To control these clashing weights managementâ concocts perpetually inventive approaches to remove the greatest, and most genuine, exhibitions from enthusiastic workersâ 'smilingâ and meaningâ it'â being theâ point (Payne&Cooper, 2001). From a comparative perception Hochschild (1983) noticed how 'enthusiastic discord' can happen when a worker's actual sentiments are unique in relation to their communicated feelings. Moving further to recommend how people manage passionate cacophony by either 'surface acting' or 'profound acting'. Surface acting being the push to accomplish just the declaration of feeling, for example, one call focus operator conceded, 'I make the correct commotions saying sorryâ€¦I don't generally mind' (). While profound acting is a cognizant endeavor to create and convey the required feelings, and to deal with the circumstance properly, by attempting to genuinely relate, accept and experience the clients nervousness. Ceaselessly, scholastics, for example, Ashforth and Humphrey (1993) have noticed that when representatives profound act, there may not be any enthusiastic disharmony, but rather there is still effort associated with accomplishing the suitable feelings to take after show rules. >GET ANSWER