Write a 3000 word report addressing the following areas:
a) Summarise the Co-operative Bank’s retail and commercial banking in terms of the 4Vs, and operational performance objectives and operations strategy. (20%)
b) Considering each of their seven stakeholders (partners), identify and outline quality management challenges that are posed by the Bank’s current Ethical Policies. (40%)
c) Consider four of the bank’s seven stakeholders. Outline the type of information that bank needs to impart and collect that would support the bank’s operating strategy in the future to deliver quality and value to its partners. (30%)
10% of marks are for correct referencing – structure, coherence and figures.