Operations Management in Services

  1. Give one example of a business following each of these approaches. Describe each business – name, what the service is, who are target customers.
    a. Production line approach
    b. Customer involvement approach
    c. Personal attention approach
  2. For every business you listed above, identify two important operations management challenges.
  3. Describe how technology is being used in service production by every business you listed above.

Sample Solution