Organizations often use surveys or questionnaires to obtain information regarding employee satisfaction

Organizations often use surveys or questionnaires to obtain information regarding employee satisfaction, organizational issues impacting staff performance, and perceptions of pay and benefits, organizational culture, etc. Sometimes, questionnaires are used in classes for staff development and focus on behavioral styles, conflict styles, or team behaviors. Additionally, surveys may be used to help intact teams or departments focus on and resolve team differences or performance issues. Many times, the questions themselves provide people with insight into what the organization expects from its employees. The Scenario You are the leader of a cross-functional team that has not been performing well. You are not sure what’s causing the problems, but you know that the team cannot continue this way. You have contacted the Human Resources (HR) department for help, and they suggested using the High Performing Work Teams Survey as a tool to diagnose problems within the team. Every team member will complete the survey anonymously. The HR department will analyze the results and will work with you to develop a plan to address issues. Your Task Read the questions in the High Performing Work Teams Survey (see below). The survey follows these analyze the questions, identify trends you see in the questions, and discuss what you and the members of your team could learn by taking this survey. Write 4-7 pages (not counting the cover or reference pages), summarizing the trends you identified, describing what you and your team members could learn from taking the survey, and discussing your conclusions about what is required of team members in order to create a high performing work team. Support your opinions and statements with a minimum of five references from sources published within the last ten years.    

ur team effectively communicates with stakeholders outside the team.

Section C: Trust & Psychological Safety 9. Team members trust each other to complete their tasks reliably. 10. We feel safe taking risks and making mistakes without fear of blame or punishment. 11. Team members support each other during challenging times. 12. There is a strong sense of mutual respect among team members.

Section D: Roles & Responsibilities 13. Roles and responsibilities within the team are clearly defined and understood. 14. Team members are held accountable for their commitments. 15. We effectively delegate tasks and leverage each other's strengths. 16. The workload is distributed fairly among team members.

Section E: Conflict Resolution & Problem Solving 17. Our team addresses conflicts directly and constructively. 18. We have effective processes for making decisions. 19. We are good at identifying and solving problems together. 20. Differences of opinion are viewed as opportunities for better solutions, not threats.

Section F: Team Leadership & Support 21. Our team leader provides clear direction and support. 22. Our team leader promotes an environment of collaboration and psychological safety. 23. Our team leader ensures we have the necessary resources to perform our work. 24. Our team leader helps us remove roadblocks to our progress.

Section G: Continuous Improvement & Learning 25. Our team regularly reflects on its performance and seeks ways to improve. 26. We learn from our successes and failures. 27. Our team is open to new ideas and approaches. 28. We actively seek opportunities for professional and team development.

High Performing Work Teams: Diagnosing and Building Success

As the leader of a cross-functional team facing performance challenges, the Human Resources (HR) department's suggestion to utilize the "High Performing Work Teams Survey" is a valuable diagnostic tool. This survey offers a structured, anonymous approach to understanding the underlying dynamics hindering our team's effectiveness. By analyzing the questions, identifying recurring trends, and reflecting on the insights they provide for both myself and the team members, we can pinpoint areas for development and establish a clear path towards becoming a high-performing unit.

Analysis of Survey Questions and Identified Trends

Upon reviewing the simulated High Performing Work Teams Survey questions, several distinct trends emerge, collectively painting a picture of what constitutes a highly effective team. These trends align with established research on team dynamics and organizational behavior.

The first prominent trend is clarity and alignment regarding purpose, goals, and roles. Questions in Section A (Clear Purpose & Goals) directly probe whether the team understands its mission, has SMART goals, and whether individual contributions are linked to collective success. Similarly, Section D (Roles & Responsibilities) focuses on clarity, accountability, and equitable distribution of work. This trend highlights that high-performing teams are not just groups of individuals, but cohesive units working towards a shared, well-defined objective, where every member knows their part in achieving it. Without this foundational clarity, efforts can be fragmented, redundant, or misdirected (Hackman, 2011).

A second significant trend revolves around robust and psychologically safe communication. Sections B (Open Communication & Feedback) and C (Trust & Psychological Safety) are deeply intertwined, emphasizing that effective information flow, constructive feedback, and a sense of safety are paramount. Questions about comfort in sharing concerns, respectful feedback, and trust among members underscore that communication isn't just about transmitting information, but about building relationships based on mutual respect and psychological safety (Edmondson, 1999). This environment allows for vulnerability, experimentation, and learning from mistakes without fear of negative repercussions, which is critical for innovation and adaptability.

The third identifiable trend is the emphasis on effective conflict resolution and continuous improvement. Section E (Conflict Resolution & Problem Solving) and G (Continuous Improvement & Learning) underscore that high-performing teams don't avoid conflict, but rather possess the skills and processes to navigate disagreements constructively. Questions about direct conflict resolution and viewing differences as opportunities indicate a proactive approach to team health. Furthermore, the focus on regular reflection, learning from successes and failures, and openness to new ideas signifies a commitment to perpetual growth and adaptation, ensuring the team remains dynamic and relevant in a changing environment (Katzenbach & Smith, 1993). This adaptive capacity is crucial for long-term success.

Finally, a less explicit but pervasive trend is the importance of effective leadership and supportive resources. Section F (Team Leadership & Support) directly addresses the leader's role in providing direction, promoting safety, and securing resources. This implies that while team self-organization is vital, purposeful leadership remains a critical enabler, fostering the conditions necessary for the other trends to flourish. It highlights that high-performing teams are not just inherently effective but are often cultivated through deliberate leadership actions and the provision of necessary organizational support (Bass & Riggio, 2006).

Learning Opportunities for the Team Leader and Members

Taking this survey would provide invaluable learning opportunities for both myself as the team leader and for each member of the cross-functional team.

For myself as the team leader, the survey results would serve as a powerful diagnostic tool, offering an anonymous, unfiltered view into the team's internal dynamics. I would learn:

  • Specific Problem Areas: The quantitative data would pinpoint exact areas of weakness (e.g., if "roles and responsibilities are clearly defined" consistently scores low, it’s a clear indication of a structural issue).
  • Perceptual Gaps: I might discover that my perception of team health differs significantly from the team's collective reality, highlighting blind spots in my leadership or communication.
  • Prioritization: The trends identified in the analysis would help me prioritize interventions. For example, if psychological safety scores are low, addressing that might be a prerequisite before tackling conflict resolution.
  • My Own Leadership Effectiveness: Section F directly assesses leadership. Low scores here would prompt me to reflect on my communication style, delegation practices, and how I foster psychological safety, allowing me to take direct responsibility for my role in the team's struggles. This self-awareness is critical for my growth as a leader.

For the team members, the process of taking the survey, even before see

Simulated High Performing Work Teams Survey Questions:

Section A: Clear Purpose & Goals

  1. Our team has a clear understanding of its overall purpose and mission.
  2. Our team's goals are specific, measurable, achievable, relevant, and time-bound (SMART).
  3. Each team member understands how their individual work contributes to the team's overall goals.
  4. We regularly review our progress towards our goals.

Section B: Open Communication & Feedback 5. Team members feel comfortable sharing ideas, opinions, and concerns openly. 6. Constructive feedback is given and received respectfully among team members. 7. Information relevant to our work is shared freely and promptly within the team.

Aced Essays

Free Resources