Scenario
Suzan has worked for Organization ABC for one year. During her 30-day review, Suzan received amazing scores from her supervisor. During her 60-day review, Suzan’s performance was deemed as acceptable, but her ability to communicate with her colleagues was lacking. During Suzan’s 90-day review, Suzan’s supervisor, at the time, expressed that her performance needed serious improvements. Unfortunately, Suzan’s supervisor noted the following:
Suzan did not provide her colleagues with messages from customers and vendors.
Suzan’s phone skills were ineffective, especially when interacting with customers.
Suzan’s temper was a concern and she often raised her voice when she became frustrated.
You have been hired to replace Suzan’s previous supervisor. Between Suzan’s 90-day review and presently (her annual review), you have noticed that Suzan’s performance still is a problem. Before her departure from the organization, Suzan’s past supervisor stated, “Suzan is nice; however, she is a horrible communicator. I cannot work with her, as she is such a challenge to deal with… Good luck, as Suzan is one of the worst employees of Organization ABC.”
During your first week in your new role as supervisor, you met with Suzan to understand more about her performance. She stated, “I am a hard worker; however, I only was told what I was doing wrong. I am willing to learn. Can you help me become the best employee for Organization ABC? I want to succeed in this role.”
As a supervisor, you know that you have various responsibilities. One of your responsibilities is to address performance deficiencies. Although Suzan was provided with a job description, which included detailed information about the critical nature of communication in her role, she needs additional support.
Examine pages 79 and 80 in your textbook. Then, create a plan, specific to Suzan’s needs, detailing how you will utilize the following to ensure improved performance:
Observation and documentation
Updates
Feedback
Resources
Reinforcement
For example, when thinking about observation and documentation, what might you do to keep track of Suzan’s performance? Why? When thinking about updates, how will you keep Suzan updated? Explain and justify your rationale for each of the five components and why you made the recommendations that you provided
Sample Solution
memorizing facts. The brain can only hold so much, causing it to make many accidents. When memorizing the focus on not primarily on understanding what you know. In “The End of Remembering”, Foer states that “the brain is always making mistakes, forgetting, misremembering.” In order for the brain to retain knowledge, it must be exposed to the information repeatedly. For example, something may be scented with the smell of food but that does not mean you should eat it. The brain does not keep memories forever, majority of memories are only short term because the brain tends to get side tracked. The internet is the main distraction that prevents the brain from keeping memories. Author Nicholas Carr states that it seizes our attention only to scramble it. The internet confuses all the information stored in the mind, breaking concentration and burdening the working memory. Skimming has become another way of trying to obtain knowledge. Author Nicholas Carr states, “We’ve always skimmed newspapers more than we’ve read them, and we routinely run our eyes over books and magazines to get the gist of a piece of writing and decide whether it warrants more thorough reading.”Skimming does not allow the brain to receive all the details from a text, only the main portions. The brain needs to read an entire text to actually receive complete knowledge and encode the information into long-term memory. In conclusion, due to excessive skimming people are less likely to remember what they read. When memorizing facts, there are too many to remember. Thus, the focus is not on trying to understand all the facts but trying to remember them all. When multiple memories come to mind at once, they immediately lock into a fierce competition with each other. Memories then fight to be remembered more than the other. “When these memories are tightly competing for our attention the brain steps in and actually modifies those memories,” says Jarrod Lewis-Peacock, a neuroscientist at UT Austin. Once the brain crowns the winner and loser the memory that wins is then strengthens and the loser is weakened and then eventually forgotten about. Many equate ‘to know’ with ‘to understand’. However, ‘knowing’ something is not the same as ‘understanding’ something. In the allegory of the cave, the prisoners watch the stories that shadows play out, and because the shadows were all they ever got to see, they believed them to be the most real things in the world. But, because they’ve never experienced anything other than the shadows they did not understand that the shadows were just figures of what was really there. Not having an understanding of the outside world caused many difficulties in their society, leading to death. Many also believe that having access to more information produces more knowled>
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