Performance Report of Oman Airports

Currently working for a management consulting company and have been asked to prepare a performance report covering real organisational issues, for real organisations (Oman Airports). The report will address a number of separate deliverables spread across the three sections of the module:
 Operational Performance
 Human Performance
 Financial Performance
The organisations you focus on can be any organisations that you are familiar with (through work, media attention, or otherwise).
Only one organisation should be analysed in each individual section but students are totally permitted to analyse the same organisation in all three sections if they so wish. Alternatively, students can use different organisations for different sections, the choice is completely free.

1. For the chosen organisation identify TWO (2) possible process performance improvement opportunities.

2. Discuss the current situation with these TWO (2) process improvement opportunities.

3. Discuss a possible solution for each of the TWO (2) using best practice/benchmarking information to support your analysis.
Lecturer guidance: You should refer to relevant lecturing material and cases to support your answer along with other suitable cases from DCU’s databases such as Emerald.

Critically analyse a people performance problem that exists in your chosen organisation. This might be related to issues such as productivity, motivation, performance management, reward management, or employee engagement. You should consider the problem within the context of the human resource management system that exists within your chosen organisation and the topics discussed in class. In your report, you should include the following:
1. Problem – a brief description of the problem and its potential importance for your organisation and its employees (i.e., why we should care about this problem);

2. Evaluation – an evaluation of the current situation in terms of academic literature and concepts you have covered in class;

3. Recommendations – provide recommendations for how this issue could be addressed or resolved, noting the practical implications, risks and strategies to mitigate the risks. These recommendations should be clearly justified.
Lecturer guidance: It is expected that you will provide an analysis rather than a simple description of the topic chosen. The assignment should provide evidence that you have read widely on the topic and should draw on relevant academic journal articles in all sections.

1. Calculate and present what you determine to be the key financial ratios that a typical stakeholder would consider when making a financial assessment of the organisation.

2. Using the ratios calculated discuss the financial performance of the organisation.

3. Outline some of the limitations of your analysis including what types of additional information would have enhanced your analysis.
Lecturer Guidance: A detailed discussion of a small number of key ratios is better than presenting lots of ratios accompanied by brief, fragmented analysis. Formula definitions, numbers, and assumptions should be presented for every ratio calculated. Your assessment of performance can either be year-on-year e.g. 2017 versus 2016 or can be against a similar organisation in the same industry or operating environment.

Sample Solution