INTRO: It is important to highlight the three perspectives involved in care coordination: 1) the patient and family
perspective, 2) the health care system perspective, and 3) the system representative perspective, all of which
inform care coordination. To recognize these perspectives within the framework of care coordination, the nurse
must listen actively to determine priority needs. As you consider care coordination basics in this unit, you will
focus on the care coordination framework, the three different perspectives of care coordination, and how the
nurse will identify each of these perspectives through active listening.
Discussion 1: Perspectives on Care Coordination
There are three perspectives on care coordination. As a nurse, we are taught to focus on the patient and family
perspective of care. However, there are two additional perspectives to consider: 1) the health care professional
perspective and 2) the system representative perspective, both of which are crucial for appropriate and
effective care coordination.
For this discussion:
Create a brief, real-world case study scenario, based on past clinical experience, that illustrates the health care
professional perspective or the system representative perspective on care coordination. Note: If you are unable
to draw on past experience, you may create a fictional case study scenario, based on anticipated future clinical
experiences.
Explain why this perspective is important to the provision of appropriate and effective care.
Provide a practical example of how you could integrate a non-patient and family care perspective in practice.
Discussion 2: Active Listening
Assessing the different perspectives of care coordination and interviewing those involved in the care
coordination process requires a great deal of listening and patience. Often, active listening is challenging and
complicated in health care settings because of illness, medication, and stress.
For this discussion:
Create an infographic on active listening that provides an overview of the process and basic statistics about
active listening.
Create your own design or use an existing infographic template of your choice. Note: The Centers for Disease
Control and Prevention’s (CDC) Global Health Infographics web page, linked in the resources, has many
different infographics that provide good examples.
Provide at least two evidence-based references to support your infographic.
Sample Solution
