For the purposes of this assignment, you have recently joined the team as the
newest salesperson at Waterford Real Estate Ltd, working under the leadership
of John Canon. John runs regular training sessions for the sales team and asks
for your assistance in preparing some case study material. He’s written a series
of scenarios, taken from real-life situations, and asks you to prepare an answer
sheet to be handed out at the end of the training.
For each scenario, John asks you to answer each of the following questions:
a) What, if anything, has been done wrong by the salesperson?
b) What legislation (if any) has been breached? (Identify the section and
subsection as required). If appropriate, how could a customer claim a
remedy? Note, more than one Act may apply in some situations.
c) Has the Real Estate Agents Act (Professional Conduct and Client Care)
Rules 2012 (the Code) been breached? If so, state the rule(s) thatapply.
d) What organisations would deal with such an issue, and why?
Sample Solution