As a manager of the department, you reviewed the sales report, and sales are drastically down. You decided to attend a seminar on emotional intelligence, and the seminar encouraged you to implement an emotional intelligence management approach in your department. Propose a strategic solution that details how an EI approach can improve organizational outcomes and sales for the CEO.
As you continue to evaluate your role as a manager, the next task to deliver is an emotional intelligence management approach to the CEO. Conduct a research analysis of the company and propose strategic solutions to the CEO of your chosen organization.
Write a 5–7 page, double-spaced paper that includes the following components:
EI and Motivation:
Discuss which of the EI building blocks (select one) would impact management's ability to enhance employee performance and job satisfaction.
You will have to research EI, employee performance, and job satisfaction to formulate your individualized approach to this question.
Describe which motivational theory you would utilize based on research to influence the members of the organization.
Include how the selected theory would aid in helping to utilize this new approach to manage its members. Support your solution.
EI, Social Skills, and Decision-Making:
Explain how emotional intelligence would enhance decision-making within the management team.
Effective Teams:
Describe the core attributes of an effective team and the strategies you would implement to develop team dynamics that will benefit the organization.
Emotional Intelligence, as defined by Goleman (1995), is comprised of five key building blocks: self-awareness, self-regulation, motivation, empathy, and social skills. Targeting one of these blocks will be the foundation for enhancing employee outcomes.
Selected EI Building Block: Empathy
The most crucial EI building block to address the sales crisis and improve employee performance/job satisfaction is Empathy.
Impact on Management: Empathy is the ability to understand and share the feelings of another. For a sales manager, this involves:
Recognizing that low sales may be tied to employee burnout, stress, fear of job loss, or lack of resources, rather than just lack of effort.
Understanding the customer's perspective and the challenges their sales team faces in the current market.
Sample Answer
Strategic Proposal: Implementing an Emotional Intelligence Management Approach to Drive Sales Growth and Enhance Organizational Outcomes
Introduction
Context and Problem
Begin by acknowledging the current critical challenge: drastically low sales performance. This necessitates a shift from traditional, punitive management to a more adaptive, human-centered approach. The manager's recent attendance at an EI seminar serves as the catalyst for this proposal.
Proposed Solution
The core of this paper is the proposal to implement a comprehensive Emotional Intelligence (EI) Management Approach. This strategy, rooted in established research, will not only address the morale and performance issues that underpin low sales but also build long-term organizational resilience, enhanced decision-making, and robust team dynamics.