Evaluate factors that influence quality, safe, patient-centered care. Consider:

Technology
Communication
Collaboration
Shared decision making
Laws, regulations, and policies

Analyze changes in technology and their effect on quality patient care.
Explain the roles of communication, collaboration, and shared decision making.
Consider communication and collaboration between health care team members, between the patient and staff, and involving insurance companies.

1) communication and collaboration between the patient and staff,
2) and involving insurance companies.

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