Throughout history, major events have influenced quality improvement efforts in health care. For example, the Institute of Medicine’s report To Err is Human: Building a Safer Health System revealed statistics about errors in patient safety that result in thousands of deaths annually. Health care administration leaders must be cognizant of the purpose and philosophy of quality improvement efforts as they lead the charge for improving health outcomes and patient safety.
For this Discussion, reflect on the development of high-reliability health care systems. Think about how you, as a current or future health care administration leader, might address challenges when implementing high-reliability techniques for a health services organization.
Describe, a description of Johns Hopkins’ efforts to create a high-reliability health care system. Then, explain how these techniques might benefit your health services organization or one with which you are familiar. Be specific and provide examples. Explain potential health care administration leader challenges when implementing high-reliability techniques within this organization.
The term web experience refers to the overall experience a user has on a website. In the context of e-commerce it refers to the experience consumers have when shopping for a product on a website (Sicilia, Ruiz, & Munuera, 2005). These activities may include searching for products or product information, interacting with the merchant or products and making purchases online (Sicilia, Ruiz, & Munuera, 2005). In the context of Marketing, the corporate website has long been considered the primary medium for delivering a web experience to retail consumers (Constantinides, 2002). Research in the field of Marketing has traditionally looked at web experience as a complex mix of web design elements on websites with the persuasive power to influence consumer behaviour (Kotler, 2003). These web design elements may be related to the functionality, structural layout, visual styling, or the contents of the website (Constantinides, 2004). There is a large body of research that shows web design elements can be an enabler of e-commerce transactions. Recent studies have shown that these elements can influence attitudes (Hassan, 2016), perceptions (Cyr et al., 2018), purchase decisions (Shaouf, Lü, & Li, 2016), and purchase intention (Pee, Jiang & Klein, 2018). A poorly designed website can frustrate users, and can result in a high bounce rate as consumer abandon the website upon entry (Garett et al., 2016). A poor website experience can also negatively influence perceptions contributing to consumers switching brands when making purchases online and in-store (Constantinides, 2004). Therefore it is important for SMEs to have an understanding of web design best practices in order to build a successful e-commerce website. Web design can also play a crucial role in the customer experience. The term customer experience refers to the internal or subjective response a customer has when interacting with a company website (Meyer & Schwager, 2017). Web design plays an important role in developing a satisfying customer experience online (Szymanski & Hise, 2000). A positive customer experience can influence the perceptions and expectations customers have of e-commerce merchants (Pappas et al., 2014). It is important to note that “consumers are increasingly sensitive to the subjective and symbolic nature of commercial sites” (Micu et al., 2019, 2). In the context of e-commerce, web designers are encouraged to develop un>GET ANSWER