Solve the following two assignments in Quality Management course
Assignment 1: Construct and explain a âhouse of qualityâ diagram for IPhone 8 while making reasonable assumptions about:
1 The Whatâs (requirements) of customers
2 The Howâs (features) of the product
3 Technical difficulty in creating these features
4 Benchmarking its performance against close competitors (Samsung and Microsoft)
- Note: You may substitute the product i.e. iPhone 8 with a car (e.g. GMC Yukon) or a Mexican American restaurant (e.g. Applebeeâs) or anything else that matches better with your interests or experiences.
Assignment 2: Critically appraise the QM efforts of your respective companies. Identify the areas of improvement and suggest the ways on how your companies could better implement TQM practices for maximum productivity and value?
Sample Solution