Describe how issues of quality of care and safety might be viewed from the perspective of each of the following:
A patient
A healthcare provider
A healthcare leader or manager
Describe the similarities between these perspectives.
Describe the differences between these perspectives.
Explain the role of a healthcare leader or manager in addressing quality and safety challenges in the case study you chose. Then, provide a specific example of a strategy that might help ensure future quality and safety by protecting patients from quality and safety errors.
Video: Laureate Education (Producer). (2015). Incident in the ER: Part 1 [Video file]. Baltimore, MD: Author.
Video: Laureate Education (Producer). (2015). Incident in the ER: Part 2. [Video file]. Baltimore, MD: Author.
Sample Solution
