Reflection, Synthesis, and Looking Ahead

      First, read the afterword in The Essential Workplace Conflict Handbook and watch Managing Differences in the Workplace. Next, address the following: How has learning about the DMAIC process informed your decision making when it comes to resolving organizational conflict? What have you learned about yourself as a manager of organizational conflict? What will be your strengths in resolving conflicts? What weaknesses can you identify? How will you apply your learning to organizational conflict after the course concludes?