What does a salesperson hope to accomplish by providing his or her customers with useful information after the sale? Provide a personal example.
Sample solution
Dante Alighieri played a critical role in the literature world through his poem Divine Comedy that was written in the 14th century. The poem contains Inferno, Purgatorio, and Paradiso. The Inferno is a description of the nine circles of torment that are found on the earth. It depicts the realms of the people that have gone against the spiritual values and who, instead, have chosen bestial appetite, violence, or fraud and malice. The nine circles of hell are limbo, lust, gluttony, greed and wrath. Others are heresy, violence, fraud, and treachery. The purpose of this paper is to examine the Dante’s Inferno in the perspective of its portrayal of God’s image and the justification of hell.
In this epic poem, God is portrayed as a super being guilty of multiple weaknesses including being egotistic, unjust, and hypocritical. Dante, in this poem, depicts God as being more human than divine by challenging God’s omnipotence. Additionally, the manner in which Dante describes Hell is in full contradiction to the morals of God as written in the Bible. When god arranges Hell to flatter Himself, He commits egotism, a sin that is common among human beings (Cheney, 2016). The weakness is depicted in Limbo and on the Gate of Hell where, for instance, God sends those who do not worship Him to Hell. This implies that failure to worship Him is a sin.
God is also depicted as lacking justice in His actions thus removing the godly image. The injustice is portrayed by the manner in which the sodomites and opportunists are treated. The opportunists are subjected to banner chasing in their lives after death followed by being stung by insects and maggots. They are known to having done neither good nor bad during their lifetimes and, therefore, justice could have demanded that they be granted a neutral punishment having lived a neutral life. The sodomites are also punished unfairly by God when Brunetto Lattini is condemned to hell despite being a good leader (Babor, T. F., McGovern, T., & Robaina, K. (2017). While he commited sodomy, God chooses to ignore all the other good deeds that Brunetto did.
Finally, God is also portrayed as being hypocritical in His actions, a sin that further diminishes His godliness and makes Him more human. A case in point is when God condemns the sin of egotism and goes ahead to commit it repeatedly. Proverbs 29:23 states that “arrogance will bring your downfall, but if you are humble, you will be respected.” When Slattery condemns Dante’s human state as being weak, doubtful, and limited, he is proving God’s hypocrisy because He is also human (Verdicchio, 2015). The actions of God in Hell as portrayed by Dante are inconsistent with the Biblical literature. Both Dante and God are prone to making mistakes, something common among human beings thus making God more human.
To wrap it up, Dante portrays God is more human since He commits the same sins that humans commit: egotism, hypocrisy, and injustice. Hell is justified as being a destination for victims of the mistakes committed by God. The Hell is presented as being a totally different place as compared to what is written about it in the Bible. As a result, reading through the text gives an image of God who is prone to the very mistakes common to humans thus ripping Him off His lofty status of divine and, instead, making Him a mere human. Whether or not Dante did it intentionally is subject to debate but one thing is clear in the poem: the misconstrued notion of God is revealed to future generations.
References
Babor, T. F., McGovern, T., & Robaina, K. (2017). Dante’s inferno: Seven deadly sins in scientific publishing and how to avoid them. Addiction Science: A Guide for the Perplexed, 267.
Cheney, L. D. G. (2016). Illustrations for Dante’s Inferno: A Comparative Study of Sandro Botticelli, Giovanni Stradano, and Federico Zuccaro. Cultural and Religious Studies, 4(8), 487.
Verdicchio, M. (2015). Irony and Desire in Dante’s” Inferno” 27. Italica, 285-297.
A salesperson aims to achieve several key objectives by providing customers with useful information after the sale. These objectives include:
1. Enhancing Customer Satisfaction
By offering valuable information, salespeople help customers maximize their use of the product or service they purchased. This support can lead to higher satisfaction levels, as customers feel more confident and informed about their purchase.
2. Building Trust and Credibility
Providing useful information after the sale demonstrates that the salesperson cares about the customer’s experience beyond just making a sale. This builds trust and reinforces the salesperson’s credibility, fostering a positive relationship that can lead to future business.
3. Encouraging Repeat Business
When customers receive ongoing support and helpful information, they are more likely to return for future purchases. A satisfied customer is not only more likely to buy again but may also seek out the same salesperson due to the positive experience.
4. Generating Referrals
Happy customers often share their positive experiences with friends and family. By providing valuable information and support after the sale, salespeople increase the likelihood of customers recommending their services to others, leading to new potential customers.
5. Upselling and Cross-Selling Opportunities
After establishing a relationship and trust through ongoing communication, salespeople can identify additional needs or interests that customers may have. This opens up opportunities for upselling or cross-selling related products or services.
Personal Example
In my own experience, I once purchased a high-end coffee machine from a specialty store. After the purchase, the salesperson provided me with detailed information on how to get the most out of my new machine. They included tips on maintenance, recommended coffee beans that would work best with the machine, and even offered advice on brewing techniques to enhance flavor.
This post-sale support not only made me feel like I had made a wise investment but also deepened my appreciation for the product. I found myself returning to the store for additional accessories and coffee beans, as I trusted the salesperson’s expertise. Additionally, I recommended the store to friends who were interested in similar coffee machines, which ultimately benefitted the salesperson through new referrals.
In summary, by providing useful information after the sale, salespeople hope to enhance customer satisfaction, build trust, encourage repeat business, generate referrals, and identify further sales opportunities—all of which contribute to long-term success for both the salesperson and their organization.
