Review Case 3.2 on page 116 and 117 of your textbook. Then develop your own case study following the
outline described in the textbook case. I want you to think small – something that affects your daily life, at work,
at school, in the community.
- Identify your problem.
- Fully explain why your problem is a “mess”.
- Who would you consult with to resolve the problem? Why for each consultant?
- What would you expect each of your “consultants” to recommend to solve the problem?
- What would each resolution cost in terms of time and money?
- Which resolution is most efficient? Why?
- Which resolution is most effective? Why?
- Which resolution would you choose to implement? Why?
- How would you implement it?
- How would you measure the effectiveness of your chosen solution to the problem?
Sample Solution
