Supporting Melissa in the Workplace: Task Analysis for Taking Customer Orders

by | Jan 12, 2024 | Psychology

 

Case Study Melissa

Melissa is a 20-year-old, high school graduate with a love for animals and poetry. She is diagnosed with Mental Illness. She has difficulty completing tasks correctly without reminders and maintaining focus in the face of outside distractions. Melissa needs verbal reminders but does not like to be critiqued. Melissa may elope or use profanity when she is critiqued. Melissa also has challenges with boundaries as it relates to professional work relationships. In the past, Melissa volunteered at local animal shelters with success and has very limited work history and skills. Attempts to find Melissa work has been challenging as Melissa may either not dress properly according to interviewing standards or may use maladaptive behaviors such using profanity during the interview. Melissa was recently hired to work as a cashier at a local fast-food restaurant. She is assigned to a Vocational Counselor who attended the onboarding process with Melissa. The Vocational Counselor has started to see that Melissa often takes more breaks then allowed. In the presence of customers, Melissa may yell such things as, “Hey good looking” or “He is hot” when referring to a customer she may be attracted to. As her Vocational Counselor, how would you support Melissa to observe proper work breaks and refrain from using unprofessional language in front of customer? Write a Task Analysis for taking an order from a customer.

Write a progress note for a typical day.

 

Sample solution

Dante Alighieri played a critical role in the literature world through his poem Divine Comedy that was written in the 14th century. The poem contains Inferno, Purgatorio, and Paradiso. The Inferno is a description of the nine circles of torment that are found on the earth. It depicts the realms of the people that have gone against the spiritual values and who, instead, have chosen bestial appetite, violence, or fraud and malice. The nine circles of hell are limbo, lust, gluttony, greed and wrath. Others are heresy, violence, fraud, and treachery. The purpose of this paper is to examine the Dante’s Inferno in the perspective of its portrayal of God’s image and the justification of hell. 

In this epic poem, God is portrayed as a super being guilty of multiple weaknesses including being egotistic, unjust, and hypocritical. Dante, in this poem, depicts God as being more human than divine by challenging God’s omnipotence. Additionally, the manner in which Dante describes Hell is in full contradiction to the morals of God as written in the Bible. When god arranges Hell to flatter Himself, He commits egotism, a sin that is common among human beings (Cheney, 2016). The weakness is depicted in Limbo and on the Gate of Hell where, for instance, God sends those who do not worship Him to Hell. This implies that failure to worship Him is a sin.


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God is also depicted as lacking justice in His actions thus removing the godly image. The injustice is portrayed by the manner in which the sodomites and opportunists are treated. The opportunists are subjected to banner chasing in their lives after death followed by being stung by insects and maggots. They are known to having done neither good nor bad during their lifetimes and, therefore, justice could have demanded that they be granted a neutral punishment having lived a neutral life. The sodomites are also punished unfairly by God when Brunetto Lattini is condemned to hell despite being a good leader (Babor, T. F., McGovern, T., & Robaina, K. (2017). While he commited sodomy, God chooses to ignore all the other good deeds that Brunetto did.

Finally, God is also portrayed as being hypocritical in His actions, a sin that further diminishes His godliness and makes Him more human. A case in point is when God condemns the sin of egotism and goes ahead to commit it repeatedly. Proverbs 29:23 states that “arrogance will bring your downfall, but if you are humble, you will be respected.” When Slattery condemns Dante’s human state as being weak, doubtful, and limited, he is proving God’s hypocrisy because He is also human (Verdicchio, 2015). The actions of God in Hell as portrayed by Dante are inconsistent with the Biblical literature. Both Dante and God are prone to making mistakes, something common among human beings thus making God more human.

To wrap it up, Dante portrays God is more human since He commits the same sins that humans commit: egotism, hypocrisy, and injustice. Hell is justified as being a destination for victims of the mistakes committed by God. The Hell is presented as being a totally different place as compared to what is written about it in the Bible. As a result, reading through the text gives an image of God who is prone to the very mistakes common to humans thus ripping Him off His lofty status of divine and, instead, making Him a mere human. Whether or not Dante did it intentionally is subject to debate but one thing is clear in the poem: the misconstrued notion of God is revealed to future generations.

 

References

Babor, T. F., McGovern, T., & Robaina, K. (2017). Dante’s inferno: Seven deadly sins in scientific publishing and how to avoid them. Addiction Science: A Guide for the Perplexed, 267.

Cheney, L. D. G. (2016). Illustrations for Dante’s Inferno: A Comparative Study of Sandro Botticelli, Giovanni Stradano, and Federico Zuccaro. Cultural and Religious Studies, 4(8), 487.

Verdicchio, M. (2015). Irony and Desire in Dante’s” Inferno” 27. Italica, 285-297.

Sample Answer

Sample Answer

Title: Supporting Melissa in the Workplace: Task Analysis for Taking Customer Orders

Introduction:
In order to support Melissa, a 20-year-old with a mental illness, in observing proper work breaks and refraining from using unprofessional language in front of customers, a task analysis for taking customer orders is essential. This analysis will break down the steps involved in this specific task, providing a structured framework for Melissa to follow. By implementing this task analysis, Melissa can enhance her job performance while ensuring a positive and professional work environment.

Thesis Statement:
By utilizing a task analysis approach, Melissa’s vocational counselor can help her understand and effectively perform the process of taking customer orders, enabling her to observe proper work breaks and maintain professional conduct.

Task Analysis for Taking an Order from a Customer:

Step 1: Greeting the Customer

Approach the customer with a friendly smile and positive attitude.
Say, “Hello, welcome to [restaurant name]. How may I assist you today?”

Step 2: Listening Attentively

Focus on the customer’s order without any distractions.
Maintain eye contact and provide verbal cues to ensure understanding.
Avoid any form of interruption or distraction during this step.

Step 3: Repeating the Order

Paraphrase the customer’s order to confirm understanding.
Say, “So, if I got it right, you would like [repeat the order]. Is that correct?”

Step 4: Offer Assistance

Provide any additional information or options relevant to the customer’s order.
Ask if they would like any side dishes, drinks, or special requests.

Step 5: Inputting the Order

Use the restaurant’s computer system or written order form to record the customer’s order accurately.
Double-check the entered information for any mistakes or omissions.

Step 6: Confirming the Order

Repeat the entire order back to the customer to ensure accuracy.
Say, “Just to make sure, your order is [repeat the order]. Is that correct?”

Step 7: Payment Handling

Politely inform the customer of the total amount due.
Accept payment method (cash, card) and provide change or receipt when necessary.

Step 8: Expressing Gratitude

Thank the customer for their order and express appreciation for their visit.
Say, “Thank you for choosing [restaurant name]. Have a great day!”

Progress Note for a Typical Day:

Date: [Insert Date]
Time: [Insert Time Period]

Objective:
During today’s shift, Melissa demonstrated progress in observing proper work breaks and refraining from using unprofessional language in front of customers. She successfully completed her tasks with improved attention to detail and professionalism.

Summary:
Melissa actively engaged in taking customer orders today while adhering to the provided task analysis. She consistently greeted customers with a friendly demeanor and provided attentive listening skills. Melissa effectively repeated and confirmed orders, ensuring accuracy. Furthermore, she handled payments professionally and expressed gratitude towards customers.

Challenges and Interventions:
While Melissa generally showed improvement, there were moments when she took longer breaks than allowed. To address this issue, her vocational counselor provided gentle reminders about adhering to break schedules. Additionally, when Melissa was tempted to use unprofessional language or make inappropriate comments about customers’ appearances, her counselor intervened by redirecting her attention to the task at hand and reinforcing appropriate behavior.

Conclusion:
Through the implementation of a task analysis approach and ongoing support from her vocational counselor, Melissa has made noticeable progress in observing proper work breaks and maintaining professional conduct when interacting with customers. Continued reinforcement of these skills will contribute to Melissa’s growth and success in her role as a cashier at the fast-food restaurant.

 

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