Questions:
Answer the following questions from your study of Chapters 2 and 8 using at least a paragraph for each: (4 points each)
- How does the consumer’s perspective of quality differ from the producer’s?
- How does quality of design differ from quality of conformance?
- What is the difference between internal and external failure?
- Explain the difference between horizontal and vertical job enlargement and how these concepts might work at a business like McDonald’s or Starbucks.
- What is the difference between tasks, elements and motions in a basic job structure?
- Describe the differences between a process flowchart and a worker-machine chart and what they are designed to achieve.
- Why is empowerment a critical element in total quality management? What are the disadvantages of empowerment?
Sample Solution
