Answer the following questions from your study of Chapters 2 and 8 using at least a paragraph for each: (4 points each)
- How does the consumer’s perspective of quality differ from the producer’s?
- How does quality of design differ from quality of conformance?
- What is the difference between internal and external failure?
- Explain the difference between horizontal and vertical job enlargement and how these concepts might work at a business like McDonald’s or Starbucks.
- What is the difference between tasks, elements and motions in a basic job structure?
- Describe the differences between a process flowchart and a worker-machine chart and what they are designed to achieve.
- Why is empowerment a critical element in total quality management? What are the disadvantages of empowerment?
nalized and on the fringes of society. Another way the KKK did this was through lynching and intimidation. In the years between 1877 and 1950 over 7000 lynchings by the KKK were reported and documented. The purpose of these public beatings was to scare the blacks and keep them docile. Voting tests such as grandfather clauses and legibility tests were put into place to take more power away from the blacks. This demonstrates the heightened period of racial tensions in the South prior to the Civil Rights Movement in the 60s. The KKK were not the only people responsible for this conflict. These racist thoughts had been permeating through decades of hate and disdain passed down from family member to family member. This is seen in cities such as Memphis that only first hired a black policeman in 1948. Even with this hiring, however, the policeman still lacked the ability to arrest a white man or woman. Music itself was also segregated in the South. Not only were blacks restricted to the upper balconies during shows and performances, the performers were given strict rules they had to follow. For example, they couldn’t stay in most hotels and were not allowed to make eye contact with white audience members during shows. Other facets of the culture were gradually becoming desegregated such as education with Little Rock, however, the hostile feelings towards blacks’ increasing power from the whites continued to simmer and burst. This led to a period of increasing violence and assaults towards blacks before the Civil Rights Movement finally succeeded in the late 60s. Mudbound, placed mostly in the years following WWII, presents this era in American history through the eyes of a few main characters. The McAllan family, a white family who own a small farm, and the Jacksons, their black sharecroppers. However, the story is put through a unique perspective as a member of each family has recently returned from the war. This gives them an uncommon relationship for this era as they find common ground through the hardships they faced in the war. The beginning few chapters do a good job at setting the stage for the future racial conflict in the novel. The very first scene is Henry and Jamie digging a grave for their recently deceased, white father. This goes south however when they hit bones that had a chain around the ankle. This leads them to believe that they are the bones of a runaway slave who was shot and buried. Right away they say how it would anger their father knowing he was buried in a grave with a black person. This exchange shows the racial disconnect that the South had during this time and how prejudiced many white people were. Mudbound also excels at depicting the role of women in southern society during that era. Laura, who went to college and is currently a school teacher, is constantly worried about finding a husband as that is what i>GET ANSWER