Country -Saudi Arabia
My portion of the assignment -Management: Explain any special management issues that may concern the MNC for overseas operations in the one country. What are its coordination and control systems, and how does it monitor and report issues with subsidiaries? How does the MNC manage its global supply-chain, suppliers?
Length Required for my portion : 2 pages & 2 power point slides
Complete team assignment instructions :
For this report your team is once again assuming the role of consultants.
The same CEO of the hypothetical multinational corporation (MNC) you advised in Team Report #1 wants to expand its operations into the country you recommended in Team Report #1.
You have already advised the CEO on how the economic, social, legal, ethical, technological and political environments of the recommended country that may impact the specific industry to which the MNE belongs.
The CEO once again needs your advice. S/he wants to know:
• What specific operational, managerial, and organizational problems did companies in that industry encounter in the country recommended in your Team Report #1, industry and country analysis?
• What strategies and business practices have companies in the same industry used to enter and operate successfully in that country?
• Using the real MNC you have selected to study for the purpose of this Team Report #2, what can your client CEO learn from their experiences in the country you recommended?
Prepare an analysis of a real multinational corporation (MNC) from the industry you chose to analyze for Team Report #1. The real MNC must be presently operating in the country you recommended but not based there, e.g., if you selected Germany in your Team Report #1, you must choose a non-German company (such as Proctor & Gamble, a US-based MNC, or Unilever, an English-based MNC).
Your analysis should focus on the real MNC’s strategic, organizational, operational and managerial practices in the country as indicated by your research, and supported by conceptual frameworks covered in the textbook and other course materials.
Based on your research of the real MNC (Cisco), provide recommendations to your client CEO of the hypothetical MNC (Cisco) for its expansion into the country (e.g., recommended mode of entry; strategy to avoid or overcome problems that were experienced by the actual MNC (Cisco) you have researched). Unlike the real MNC, the hypothetical MNC should not be operating in the country you recommended.
Your research should be based on a thorough search of the real MNC’s and its subsidiaries’ websites, databases, and other sources as indicated below.
Research further the company you selected by using the UMUC Library’s Standard & Poor’s (S&P) NetAdvantage database, available from
The S&P resources can also be accessed by clicking on the Databases by Title (A-Z) link on the Library’s home page and then on the letter S at the top of the resulting page and then on the link for S&P NetAdvantage (Standard & Poor’s). For additional tips on company research, see this guide.
The report should demonstrate your ability to collect the necessary company- and industry-specific data. Work as a team and present your findings to your client CEO of the hypothetical company in the format of a PPT and a written report that accompanies the PPT.
Deliverable: PPT & Written Report
PowerPoint Presentation Format:
Each team is to present its analysis in a PowerPoint presentation not to exceed 10 slides. The presentation should include:
• Cover page
• Agenda slide/issues to be addressed
• Conclusions: Lessons Learned.
The cover page and agenda slides are not part of the slide count.
Written Report Format (in Microsoft Word)
Include with your PowerPoint presentation a 10 page (maximum), double-spaced report of what you will actually say while each slide is displayed. Your written report is to include:
• Cover page
• Executive Summary (ES)
• Speaker’s Notes – one page per slide
• References; and, if required
The Cover page, ES, References, and Appendixes are not part of the page count.
Post your team analysis (PPT and written report) in Session 10 Discussions by Tuesday midnight.
You are assessing a real multinational corporation (MNC) by the standards of “best practice” for international management as presented in your course readings.
Describe the nature of the MNC’s international operations in general, its specific interests in the country you selected, its strategies. Research the implementation problems that it has encountered in the country.
Indicate, to the extent that data are available, how those problems were dealt with.
Identify the general management, finance, accounting, marketing and human resources practices of the MNC: How does local culture and geography impact strategy, organization, and operations?
The specific Issues/topics you choose for analysis will depend on the industry and country you selected. Choose the ones you think are the most important problems/issues the real MNC faces in the country you selected. Some possible topics/issues for analysis are listed below:
Strategy: Briefly analyze the strategy (industry, products, markets, core competencies). What types of entry modes did the MNC use in the country? Does the mode(s) fit the MNC’s goals and objectives? What is the MNC’s competition in the country? Are there local partners?
Structure: Provide an organization chart showing the MNC and its overseas operations. Why do you think the MNE has chosen this organization structure?
Management: Explain any special management issues that may concern the MNC for overseas operations in the one country. What are its coordination and control systems, and how does it monitor and report issues with subsidiaries? How does the MNC manage its global supply-chain, suppliers?
Finance and accounting: Are there issues related to financial, currency and accounting practices? What are the major sources of influence on the company’s accounting standards and practices? Examine financial statements: Are there any differences in terms of language, currency, type of statements (income statement, balance sheet, etc., financial-statement format, extent of footnote disclosures, and the underlying GAAP) between the MNCs reports in the USA and the country you selected?
Marketing: Assess the MNC’s marketing mix in the country, its promotional practices, pricing, branding strategies–standardized or differentiated marketing program? What are the characteristics of the MNC’s customers in that country?
Human capital: Analyze the organizational culture, the composition of the top management team, its international mentality (ethnocentric vs. geocentric) and staffing approach to the extent that public data allow you to do so.
Ethics, CSR: How does the MNC’s code of conduct or ethics address risks such as bribery and corruption? Does the MNC code specifically for that one country or is the code the same for all the countries in which it operates? Does the MNC’s CSR program address local community, stakeholders’ concerns, supplier relationships?
The business began by offering different PC items by utilization of the immediate plan of action when most organizations at the time utilized the administrations of merchants and wholesalers. At its origin, the organization focused on the relationship administration with client centered showcasing. At the time, as indicated by Joan (2000, p.73) most organizations for example Compaq and IBM focused on being 'designing driven'. Actually, the Dell Company was specific in the generation, concentrating on the items that upgraded the connection between the organization and its clients, with Michael Dell receiving an immediate plan of action in showcasing. The model saddles virtual incorporation which allows the business to represent considerable authority in items which fulfill on clients, present and future needs. For our situation investigation of Dell Computers we might investigate the different parts of relationship administration that the organization has connected in guaranteeing its fruitful development. 2.0 Key Account Management and Global Account Management Key record administration (KAM) can be characterized as the administration of client accounts which bring most benefit and are of vital significance to the Company. Basically, this idea in relationship administration tries to dissect those key records of significance to the organization, figure on their requirements, and give them premium administrations and esteem included items along these lines expanding fulfillment and more client maintenance. The key records administration can likewise be alluded to as key record administration. This idea gets worldwide with the organization having key records everywhere throughout the world. In that capacity, the worldwide record administration (GAM) can be characterized as a methodology in which an organization chooses on a few clients comprehensively with the ability to convey on their necessities. There are key reasons why the organizations rehearse worldwide records administration yet the primary one is to get upper hand and acquire income while getting a charge out of the distinction in economies of scale. Key record administration can likewise be characterized as offering clients with huge records items and administrations customized to their requirements to draw in devotion. In the initial step the key records administration involves recognizing those records of key significance. Key records as indicated by Jukka (2001, 202) are chosen by the volume of offer or the benefit the organization expects to get from the client relationship. Likewise, the determination depends on the volume of the buys from the client and the period the relationship has been in presence. As indicated by Michael dell, the Dell PCs keep recognizing on key records and this has helped the organization in expanding the organization by the quick cycle division (Joan 2000, p.77). The organization can develop on incomes while keeping down on the use by concentrating on productive sections as it were. The following component in key record administration is breaking down on the key records. The record is contemplated based on the historical backdrop of any relationship and all the more so the monetary status of that record. In a meeting Michael Dell concurs that dealings with enormous foundations and corporate organizations which are gainful, less demanding to oversee and are probably not going to default in making their installments is the center of the business at Dell Computers (Joan 2000, p.76). Also, at this stage deciding the exchanging cost which involves the cost of supplanting the active cooperate with another one, is essential incase the relationship closes (Jukka 2001, p.203). The Dell Company keeps up a procedure on determination of key records and abstains from going up against capable records which could bring tremendous exchanging expenses and this keeps the request of its items on level. In actuality, the organization does not serve clients with in excess of one percent to two percent of its income (Joan 2000, p.77). More finished, the capacity for the organization to sort out and react to different requirements of the clients holding the vast records is essential. The hierarchical capacities have been extraordinarily enhanced in Dell PCs with committed groups assigned to keep running on the key records. Vast records make up the greater part of the business at Dell PCs. It pitches to them institutionalized items other than foreseeing on their request and future needs through virtual incorporation. The organization additionally screens on the worldwide records in various parts of the world. With extremely gigantic records the organization sends a group nearby to successfully oversee on the client's needs. To guarantee accomplishment in administration of key records an organization needs skillful key record administrators and other colleagues. In making the choice of the staff individuals from these groups it is basic that individuals with wide experience and capabilities are decided for the errand. The assessment of the record relationship could likewise be considered where the key supervisor is overburdened with his part and adjust a system of hierarchical connections. Likewise, for KAM to be powerful there ought to be a proficient data trade between the key record group and the accomplice. 3.0 Big clients, client division and showcasing introduction 3.1 Big clients Client esteem is an essential perspective in relationship advertising at Dell Computers and we should in this manner examine it. In esteem vital models there are three sorts of significant worth components. The first is regard esteem and impacts the client to purchase an item for simply owning it. Then again, the utility esteem impacts the need the item because of its attributes in meeting the need of the customer. At long last we additionally have the trade esteem which effects on the value of the client with the item making enthusiasm with time. Fulfillment among the clients is the thing that makes them to make repurchases. As matter of truth, this sentiment fulfillment ends up extraordinary when the item execution surpasses the desire. The dependability among the client is developed by giving quality added items when contrasted with alternate venders. To be sure fulfillment is of incredible impact in keeping up client dedication, upgrading advertising by listening in on others' conversations and influencing the purchaser to return to buy more (Wolfgang &Andreas 2006, p.313). As indicated by a report by Azaddin Salem Khalifa (2004, p.646) clients who are greatly fulfilled because of their esteem included items were 45% more prone to be faithful and were six times more inclined to return for a bigger number of buys than disappointed clients. At Dell they understood that in enhancing the items and guaranteeing on consumer loyalty then more spotlight was to be made on the necessities of the clients. Accordingly, the organization has 70% of its clients involving substantial instructive, administrative foundations and corporate organizations. The organization diminishes the hazard by taking care of records of these huge clients. The organization keeps on focusing on these enormous buyers to improve benefit with its versatile business. To be sure, in keeping up these key records broadly and all around the organization can increment on income while smothering on uses. 3.2 Customer division With the immediate model and a fine client division of huge shoppers the organization can anticipate the requirements of its couple of clients and request merchandise custom fitted towards this data. Accordingly, a quick stock speed the Dell Computers keeps up with the providers is critical in giving greater adaptability and rapid requesting of merchandise. As per the author of the Dell Computers, a quick cycle division including enormous clients offers lesser administrative issues with the organization having the capacity to tailor projects to the necessities of the clients (Joan 2000, p.78). This can be bore witness to by the assortment of items the organization produces with stock being explored by in excess of thirty times in a year. Where esteem is a vital part in determining request, the Kano's model manages that all together for an organization to fulfill as well as make the clients took pleasure in utilizing the items, it winds up basic for such an organization to give careful consideration to the typical client movement cycle yet center around the client's needs (Azaddin 2004, p.649). Undoubtedly, inventive highlights which are surprising by the clients don't cause any type of disappointment yet in the event that included they prompt fulfillment and enjoyment of the clients. Then again, the advantages and the costs proportion demonstrate characterizes esteem not just on the advantages the client can get yet on the penances the client brings about. Such forfeits are arranged as time and exertion required in acquiring the item. In same contention it at that point takes after that the correct esteems incorporate a low cost for the item conveyed in time, a top notch benefit and perfect quality. We can likewise presume that immaterial costs diminish this esteem. The Dell Company guarantees on auspicious conveyance of its items to enormous purchasers easily. The huge clients are ready to arrange their items online as well as ready to get to mechanical help data effortlessly and a devoted group of outsider maintainers. Other than to react and anticipate its clients' needs in time, division of its client into huge however less records enormously enable the Dell To organization to extraordinarily diminish on costs. In fact data on the requirements of the clients at show and in future ought to be accessible for a more planned approach in outlining the items, 3.3 Marketing Orientation. Showcasing introduction can be characterized as a usage of an advertising idea with center to clients. The term in detail involves coordination in showcasing and center in benefit and client introduction. Ajay and Bernard (1990, p.3) contends that a client concentrated introduction involves executing on showcase knowledge acquired and some other data got from the clients.>GET ANSWER