Prepare a 1000-word minimum paper, no abstract (excluding title page and
references), that addresses the following:
1. Explain quality management and the concept of total quality management-
2. Given your research, identify the types of quality management systems or
approaches you observed by the selected type of firm or organization and/or within the
selected industry. Define each. Does the research suggest a preference for any one or
two quality management systems or approaches?
3. Describe several different types of product or service development processes you
observed by the selected type of firm or organization and/or within the selected
industry revealed by your research. Critique each of them.
4. Develop a substantiated opinion on the following: Does quality management have a
role to play in the product or service development process?
