The business processes used by ClubIT.

Simple Diagram of ClubIT's Service Request Process

Explanation of the Diagram:

Start/End Points (Ovals): The process begins with the Customer Initiating the Request and ends with the Request Closed & Documented.

Activities (Rectangles): These represent the actions taken, such as Triage & Assigns and Process Service.

Swimlanes: The diagram is divided into three lanes to show responsibility:

Customer (Initiator): Responsible for starting the process and confirming the outcome.

Service Desk/Employee: Responsible for managing, performing, and verifying the work.

Outcome/System: Represents the permanent record or physical fulfillment of the request.

Flow Lines (Arrows): Indicate the direction of the process flow from one step to the next, demonstrating the sequential dependencies. The loop between Receives Service and Confirms Satisfaction is a key step where the customer validates the outcome before the task is closed.

Sample Answer

Since ClubIT is a hypothetical entity, I will create a simple diagram for a fundamental business process common to any service-oriented business: The Customer Service Request Process. This could apply to a food order, a technical support request, or a general query.

This process uses a basic Swimlane Diagram format, which clearly shows who is responsible for each step.

📝 Customer Service Request Process at ClubIT

This diagram illustrates the steps taken from when a customer initiates a request (e.g., ordering food, asking for technical help, or requesting a booking) until the service is delivered and the request is closed.