If history is not to repeat itself, managers must learn from the case studies of the past. Recently, Wells Fargo bank admitted to creating more than 3.5 million unauthorized accounts or credit cards.
A. Describe the “costs” to Wells Fargo of this scandal.
B. What steps has Wells Fargo taken to prevent a repetition of the events that created the unauthorized accounts and credit cards?
C. Should Wells Fargo have foreseen the possibility that its organizational architecture could bring about this result?
