Describe how the concepts of leadership and management differ from each other. In what areas do they overlap? Explain how the goals of management and leadership may sometimes overlap. As a nurse leader. do you believe you can expand your influence to create change by taking advantage of this overlap? Explain your answer.
International Organisation for Standard (ISO) is based in Geneva. It is a worldwide body founded in 1946 to promote and develop the international standard and related activities to facilitate the exchange of goods and services nationwide (Randall, 1995). ISO inaugurated a technical committee on quality management and quality assurance to develop a universally accepted set of quality standard. In 1987 ISO published the ISO 9000 standard series on quality management and assurance based on the commendable work of the committee (Hoyle, 2006). These standards were also revised in 1994 and 2000 respectively, and the most recent called ISO 9000:2000 family of standard. Many writers have come up with several but related definition of ISO 9000. Hoyle (2006) defined ISO 9000 as: “A criteria that apply to the management of an organisation when determining customers needs and expectation and supplying product and services that are intended to satisfy those needs and expectations.” Martinez-Costa et al.(2004) also defined ISO 9000 as an effective system for the evaluation of the ability of an organisation to design produce, and deliver quality products and services consistently. Sun et al.(2004) also has it that the standard provides guideline for organisations for establishing of their quality management systems “by focusing on procedures, control, and documentation”. The Science and Engineering policy Studies Unit (SEPSU) came up with a more summarized definition for the ISO 9000 family of standard. ISO 9000 was defined as being about quality systems and about consistency. It aims to give customers confidence in their suppliers by assuring them that the suppliers have in place management processes that deliver consistency (SEPSU study,1994).The study also stated that IS0 9000 encourages but never in itself directly assures product quality. From the above definitions, it could by deduced that ISO 9000 is only a criteria or process to be followed to achieve quality, and not the quality itself. Research problem and study purp>GET ANSWER