You are the director of a home health agency that has recently become part of a managed care system. In the past, only a physicians order was necessary for authorization from the Medicare system, but now, approval must come from the managed care organization (MCO). In the past, public health certified nurses (all Bachelor of Science in Nursing graduates) have acted as case managers for their assigned caseload. Now, the MCO case manager has taken over this role, creating much conflict among the staff. In addition, there is pressure from your board to cut costs by using more nonprofessionals who are less skilled for some of the home care. You realize that unless you do so, your agency will not survive financially.

You have visited other home health agencies and researched your options carefully. You have decided that you must use some type of team approach.

DQ: Develop a plan, objectives, and a time frame for implementation. In your plan, discuss who will be most affected by your changes. As a change agent, what will be your most important role?

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Sample Answer

 

 

 

 

The Importance of Implementing a Team Approach in Home Health Care

As the director of a home health agency transitioning into a managed care system, it is crucial to devise a comprehensive plan that integrates a team approach to address the changes and challenges faced. This shift from a traditional model to a managed care system requires a strategic plan, clear objectives, and a well-defined timeline for implementation. By adopting a team-based approach, we can streamline operations, enhance patient care, and ensure the financial sustainability of our agency.

Plan Overview

Objectives:

1. Integration of Team-Based Care: Establish interdisciplinary teams comprising healthcare professionals with diverse skill sets to provide comprehensive care to patients.

2. Improving Communication: Enhance communication channels between team members, patients, families, and external stakeholders to ensure coordinated care delivery.

3. Enhancing Patient Outcomes: Focus on patient-centered care to improve health outcomes, reduce hospital readmissions, and enhance overall patient satisfaction.

4. Optimizing Resource Utilization: Efficiently allocate resources by leveraging the expertise of various team members to provide cost-effective care without compromising quality.

Time Frame for Implementation:

– Phase 1 (Months 1-2): Conduct staff training on the team-based care model and define roles and responsibilities of each team member.

– Phase 2 (Months 3-4): Establish interdisciplinary teams and assign patients based on their care needs and the expertise of team members.

– Phase 3 (Months 5-6): Implement regular team meetings to discuss patient cases, care plans, and progress evaluation.

– Phase 4 (Months 7-8): Evaluate the impact of the team-based approach on patient outcomes, staff satisfaction, and cost-effectiveness.

Stakeholders Affected by Changes

1. Public Health Certified Nurses: Will need to adapt to new roles within interdisciplinary teams and collaborate closely with other healthcare professionals.

2. Managed Care Organization Case Managers: Will play a key role in coordinating care and ensuring alignment with MCO guidelines.

3. Nonprofessional Staff: Will receive training and support to enhance their skills and contribute effectively to patient care under the guidance of professional team members.

4. Patients and Families: Will benefit from a more coordinated and comprehensive care approach, leading to improved health outcomes and better overall experience.

Role as a Change Agent

As a change agent in this transformation, the most important role will be to:

– Facilitate Change: Communicate the rationale behind the shift to a team-based approach, address concerns, and rally support from staff members.

– Provide Leadership: Set clear expectations, provide guidance, and empower team members to embrace their new roles and work collaboratively towards common goals.

– Monitor Progress: Regularly assess the implementation process, gather feedback from stakeholders, and make necessary adjustments to ensure the success of the team-based care model.

By implementing a team-based approach in home health care, we can navigate the challenges posed by the transition to a managed care system, improve patient outcomes, enhance staff collaboration, and achieve long-term financial sustainability for our agency.

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