Q.1: The Wiig KM model is based on the principle that in order for knowledge to be useful and valuable, it must be organized through a form of semantic network that is connected, congruent, and complete and has perspective and purpose. Explain in detail. (Chapter 3 Wiigs KM Model) (2 Marks)

Q.2: In what ways is the Choo and Weick KM model like the Nonaka and Takeuchi KM model? In what ways do they differ? (Chapter 3 Choo and Weick and Nonaka and Takeuchi KM Models) (2 Marks)

Q.3: Discuss in detail any two techniques of capturing tacit Knowledge? (Chapter 4 Knowledge Capture and Codification) (2 Marks)

Q. 4: Read chapter 5 (Knowledge Sharing and Communities of Practice) and answer the following questions.

a). Explain the concept of communities of practice. (1 mark)

b). Will it be fruitful for the organization to cultivate the communities of practice? If yes, What steps must be taken by the organization to cultivate them. (1 mark)

c). Discuss the concept of skill mining, social network analysis, and Knowledge support office. (2 Marks)

Sample solution

Dante Alighieri played a critical role in the literature world through his poem Divine Comedy that was written in the 14th century. The poem contains Inferno, Purgatorio, and Paradiso. The Inferno is a description of the nine circles of torment that are found on the earth. It depicts the realms of the people that have gone against the spiritual values and who, instead, have chosen bestial appetite, violence, or fraud and malice. The nine circles of hell are limbo, lust, gluttony, greed and wrath. Others are heresy, violence, fraud, and treachery. The purpose of this paper is to examine the Dante’s Inferno in the perspective of its portrayal of God’s image and the justification of hell. 

In this epic poem, God is portrayed as a super being guilty of multiple weaknesses including being egotistic, unjust, and hypocritical. Dante, in this poem, depicts God as being more human than divine by challenging God’s omnipotence. Additionally, the manner in which Dante describes Hell is in full contradiction to the morals of God as written in the Bible. When god arranges Hell to flatter Himself, He commits egotism, a sin that is common among human beings (Cheney, 2016). The weakness is depicted in Limbo and on the Gate of Hell where, for instance, God sends those who do not worship Him to Hell. This implies that failure to worship Him is a sin.

God is also depicted as lacking justice in His actions thus removing the godly image. The injustice is portrayed by the manner in which the sodomites and opportunists are treated. The opportunists are subjected to banner chasing in their lives after death followed by being stung by insects and maggots. They are known to having done neither good nor bad during their lifetimes and, therefore, justice could have demanded that they be granted a neutral punishment having lived a neutral life. The sodomites are also punished unfairly by God when Brunetto Lattini is condemned to hell despite being a good leader (Babor, T. F., McGovern, T., & Robaina, K. (2017). While he commited sodomy, God chooses to ignore all the other good deeds that Brunetto did.

Finally, God is also portrayed as being hypocritical in His actions, a sin that further diminishes His godliness and makes Him more human. A case in point is when God condemns the sin of egotism and goes ahead to commit it repeatedly. Proverbs 29:23 states that “arrogance will bring your downfall, but if you are humble, you will be respected.” When Slattery condemns Dante’s human state as being weak, doubtful, and limited, he is proving God’s hypocrisy because He is also human (Verdicchio, 2015). The actions of God in Hell as portrayed by Dante are inconsistent with the Biblical literature. Both Dante and God are prone to making mistakes, something common among human beings thus making God more human.

To wrap it up, Dante portrays God is more human since He commits the same sins that humans commit: egotism, hypocrisy, and injustice. Hell is justified as being a destination for victims of the mistakes committed by God. The Hell is presented as being a totally different place as compared to what is written about it in the Bible. As a result, reading through the text gives an image of God who is prone to the very mistakes common to humans thus ripping Him off His lofty status of divine and, instead, making Him a mere human. Whether or not Dante did it intentionally is subject to debate but one thing is clear in the poem: the misconstrued notion of God is revealed to future generations.

 

References

Babor, T. F., McGovern, T., & Robaina, K. (2017). Dante’s inferno: Seven deadly sins in scientific publishing and how to avoid them. Addiction Science: A Guide for the Perplexed, 267.

Cheney, L. D. G. (2016). Illustrations for Dante’s Inferno: A Comparative Study of Sandro Botticelli, Giovanni Stradano, and Federico Zuccaro. Cultural and Religious Studies4(8), 487.

Verdicchio, M. (2015). Irony and Desire in Dante’s” Inferno” 27. Italica, 285-297.

Q.1: Wiig KM Model

The Wiig KM Model posits that knowledge is valuable when it is connected, congruent, complete, and has perspective and purpose.

  • Connected: Knowledge must be linked and interrelated to create a coherent and meaningful understanding. This involves establishing connections between different pieces of information and building a network of knowledge.
  • Congruent: Knowledge should align with the organization’s goals, strategies, and values. This ensures that knowledge is relevant and useful for achieving organizational objectives.

Q.1: Wiig KM Model

The Wiig KM Model posits that knowledge is valuable when it is connected, congruent, complete, and has perspective and purpose.

  • Connected: Knowledge must be linked and interrelated to create a coherent and meaningful understanding. This involves establishing connections between different pieces of information and building a network of knowledge.
  • Congruent: Knowledge should align with the organization’s goals, strategies, and values. This ensures that knowledge is relevant and useful for achieving organizational objectives.
  • Complete: Knowledge should be comprehensive and encompass all relevant aspects of a topic. This involves gathering and synthesizing information from various sources.
  • Perspective: Knowledge should be considered from different perspectives to gain a holistic understanding. This involves considering diverse viewpoints and experiences.
  • Purpose: Knowledge should have a clear purpose or application. This means understanding how knowledge can be used to solve problems, make decisions, or create value.

By organizing knowledge according to these principles, organizations can ensure that it is accessible, useful, and aligned with their strategic goals.

Q.2: Choo and Weick vs. Nonaka and Takeuchi

The Choo and Weick KM model and the Nonaka and Takeuchi KM model share several similarities:

  • Emphasis on Social Interaction: Both models emphasize the importance of social interaction and collaboration in knowledge creation and sharing.
  • Focus on Tacit Knowledge: Both models recognize the significance of tacit knowledge, which is difficult to articulate or codify.

However, there are also some key differences:

  • Knowledge Conversion: The Nonaka and Takeuchi model focuses on the process of knowledge conversion, moving from tacit to explicit knowledge and vice versa. The Choo and Weick model is more focused on the broader context of knowledge management and the factors that influence knowledge creation and sharing.
  • Knowledge Communities: The Choo and Weick model emphasizes the role of knowledge communities in facilitating knowledge sharing and innovation. While the Nonaka and Takeuchi model also recognizes the importance of communities, it focuses more on the internal processes of knowledge conversion within organizations.

Q.3: Techniques for Capturing Tacit Knowledge

  • Shadowing: Observing experts in action can help to capture their tacit knowledge. By observing how they perform tasks and make decisions, others can learn from their experience and expertise.
  • Interviews and Storytelling: Conducting interviews and storytelling sessions can help individuals to articulate their tacit knowledge. By sharing their experiences and insights, experts can help others to understand their thought processes and decision-making strategies.

Q.4: Communities of Practice

a). Concept of Communities of Practice:

Communities of practice are groups of people who share a common interest or passion and engage in collaborative learning and knowledge sharing. These communities can be formal or informal, and they may be based on geographic location, profession, or shared interests.

b). Cultivating Communities of Practice:

Cultivating communities of practice can be beneficial for organizations in several ways. It can foster innovation, improve knowledge sharing, and enhance employee engagement. To cultivate communities of practice, organizations can take the following steps:

  • Identify Existing Communities: Identify existing communities of practice within the organization and provide them with the resources and support they need to thrive.
  • Create New Communities: Encourage the formation of new communities of practice around specific areas of interest or expertise.
  • Facilitate Interaction: Provide opportunities for community members to interact and collaborate, such as online forums, workshops, or conferences.
  • Recognize and Reward Contributions: Recognize and reward the contributions of community members to foster a sense of belonging and motivation.

c). Skill Mining, Social Network Analysis, and Knowledge Support Office:

  • Skill Mining: Skill mining involves identifying and documenting the skills and expertise of individuals within the organization. This information can be used to match individuals with appropriate projects or tasks and to identify knowledge gaps.
  • Social Network Analysis: Social network analysis involves mapping the relationships between individuals and groups within the organization. This can help to identify key influencers and knowledge brokers.
  • Knowledge Support Office: A knowledge support office can provide resources and support to individuals and teams engaged in knowledge management activities. This may include training, tools, and best practices.

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