Cases J.J is a nurse practitioner who works in a primary care facility. He believes that one of the most important aspects of his work is to foster a therapeutic relationship with his clients. He is using effective communication techniques.
Many of his clients have altered sensory perception such as blindness and deafness. Because of these conditions, He has to be extremely patient with his clients. J.J. also finds that the use of respect and humor help him bond more readily with his clients.
Questions for the case For better results with his clients, J.J must secure trust with his patients. Discuss strategies that promote trust between patients and health care providers.
Answer its respective question(s). And then, compose the items below for your case:
1. Moral distress is a frequent situation where health care providers should face. Please define and articulate a personal experience where you have faced Moral distress in your practice.
2. Explain how health promotion relates to morality.
3. Describe your insights about your own communication strengths and weaknesses. Identify situations in which it may be difficult for you to establish or terminate a therapeutic relationship.
Sample Answer
Answer to the Primary Question: Strategies that Promote Trust between Patients and Healthcare Providers
Trust is the bedrock of the therapeutic relationship in healthcare. For J.J., fostering this trust is crucial, especially given the communication challenges his clients face. Key strategies include:
Demonstrating Competence and Competency:
- Accurate Diagnosis and Effective Treatment: Patients trust providers who make sound clinical judgments, explain conditions and treatments clearly, and demonstrate skill in their practice.
- Knowledgeable and Prepared: Showing that J.J. understands the client's condition, potential sensory limitations, and available resources builds confidence in his ability to help.
- Following Through: Keeping appointments, returning calls promptly, and following up on referrals or test results show reliability.
Showing Empathy and Compassion:
- Active Listening: Truly hearing what the patient is saying, both verbally and non-verbally. For J.J., this might involve patiently waiting for responses from clients with sensory impairments.
- Acknowledging Feelings: Validating the patient's emotions (e.g., "It sounds like that was frustrating for you").
- Cultural Sensitivity: Understanding and respecting the patient's background, beliefs, and values, which may influence their perception of health and illness.
Maintaining Open and Honest Communication:
- Clear Explanations: Using language the patient can understand, avoiding excessive jargon. Adapting communication methods for clients with blindness (e.g., verbal descriptions, Braille, large print) or deafness (e.g., sign language interpreter, written notes, lip-reading considerations).
- Transparency: Being honest about diagnoses, treatment options (including risks and benefits), and uncertainties. Avoiding overly optimistic promises.
- Respectful Language: Using patient-centered language and maintaining dignity.Answer to the Primary Question: Strategies that Promote Trust between Patients and Healthcare Providers