Most likely you can imagine many examples of motivating. If you watched any of the multiple big sports championships over these past weeks, you saw the coaches preparing their teams. High stakes in the sports world and for host city, team, and fan (i.e. those who pay the salaries) pride. Yet, in some ways this is easier than the task you face as a healthcare administrator. Sports teams have a shared goal (no pun intended), a common language and lexicon, and finite circumstances.
In healthcare, the team is comprised of multiple constituencies, some of which are organizationally separate (e.g., typically the hospital and medical staffs are two independent entities). As has been discussed this past week, patients come from many backgrounds, with diverse beliefs and myriad expectations. Navigating that environment take a different set of skills.
Review the concept of Emotional Intelligence at this link: http://psychology.about.com/od/personalitydevelopment/a/emotionalintell.htm
Then, briefly review insights to Servant Leadership, available at:
http://ctb.ku.edu/en/table-of-contents/leadership/leadership-ideas/servant-leadership/main and http://www.butler.edu/volunteer/resources/principles-of-servant-leadership/
When you have reviewed these resources, please respond to this week’s Discussion topic.
- What Motivates and Inspires You?
Respond to at least one of these options:
Describe a situation you have experienced, witnessed, or with which you are sufficiently familiar to offer detailed analysis where:
Someone’s emotional intelligence resolved a complex situation.
Someone’s lack of emotional intelligence caused greater problems.
You observed the characteristics of a servant leader who inspired you.
Sample Solution
