Following your reading the case study, please submit (doesn’t have to be longer than one page)
1. A summery of the point points the case study focused on?
2. Give a example similar to the one in the case study from your daily clinical works?
3. Importance of the organizational culture in building a successful working environment?
Davis Perkins University Hospital: Hiring Dilemma in the Emergency Room – Case Guide
Anna B. Kayes
Background
Davis Perkins University Hospital presents a hiring dilemma in the Emergency Department of a large hospital. The case presents a classic tradeoff, when a hiring manager is presented with two good candidates, and only one position to fill. This case allows for discussions of the role of hiring, and the impact a seemingly routine decision can have on a team and organizational culture.
Major Problem and Secondary Issue
The case study demonstrates the impact the decision of the hiring manager, a routine administrative action, will have on the strategy and culture of the organization. The importance of ‘who’s on the team’ is highlighted.
Solutions and Recommendations
It is important that students recommend a course of action between the two candidates weighing skills, fit with team, and organizational fit. In any administrative hiring decision, the inability to decide when faced with two qualified candidates means that there is the possibility to lose both candidates to a competing employer. The candidate Brian appears to be more of a team player, but is a new graduate, and has not yet demonstrated the ability to handle a stressful emergency department. Sheila, has more clinical experience, but questions remain about her ability to fit in with the team culture in the Emergency Department.
Evaluation
Students should be able to identify connections between their reading in Chapter 12 and Chapter 13 and their answers to discussion questions. The central problem in the case should identify the importance of soft skills, technical skills and the ‘fit’ of the candidate based on the organization’s needs. Specifically, answers to ‘when recruiting and selecting any candidate, what are some of the best methods to follow?’ should include specific reference to human resource selection methodology from the readings in Chapter 12. The answers to ‘Who’s on The Team?’ should connect with readings on culture and teams in Chapter 13. The course of action recommended should factor in criteria from readings on ‘The Benefits of Effective Health Care Teams’. In this case study, the process of reasoning through a solution, using course materials and evidence is more important than the actual decision that they assign.