Hiring dilemma in the Emergency Department of Davis Perkins University Hospital

by | Jan 16, 2024 | Dentistry

Following your reading the case study, please submit (doesn’t have to be longer than one page)
1. A summery of the point points the case study focused on?
2. Give a example similar to the one in the case study from your daily clinical works?
3. Importance of the organizational culture in building a successful working environment?
Davis Perkins University Hospital: Hiring Dilemma in the Emergency Room – Case Guide
Anna B. Kayes
Background
Davis Perkins University Hospital presents a hiring dilemma in the Emergency Department of a large hospital. The case presents a classic tradeoff, when a hiring manager is presented with two good candidates, and only one position to fill. This case allows for discussions of the role of hiring, and the impact a seemingly routine decision can have on a team and organizational culture.
Major Problem and Secondary Issue
The case study demonstrates the impact the decision of the hiring manager, a routine administrative action, will have on the strategy and culture of the organization. The importance of ‘who’s on the team’ is highlighted.
Solutions and Recommendations
It is important that students recommend a course of action between the two candidates weighing skills, fit with team, and organizational fit. In any administrative hiring decision, the inability to decide when faced with two qualified candidates means that there is the possibility to lose both candidates to a competing employer. The candidate Brian appears to be more of a team player, but is a new graduate, and has not yet demonstrated the ability to handle a stressful emergency department. Sheila, has more clinical experience, but questions remain about her ability to fit in with the team culture in the Emergency Department.
Evaluation
Students should be able to identify connections between their reading in Chapter 12 and Chapter 13 and their answers to discussion questions. The central problem in the case should identify the importance of soft skills, technical skills and the ‘fit’ of the candidate based on the organization’s needs. Specifically, answers to ‘when recruiting and selecting any candidate, what are some of the best methods to follow?’ should include specific reference to human resource selection methodology from the readings in Chapter 12. The answers to ‘Who’s on The Team?’ should connect with readings on culture and teams in Chapter 13. The course of action recommended should factor in criteria from readings on ‘The Benefits of Effective Health Care Teams’. In this case study, the process of reasoning through a solution, using course materials and evidence is more important than the actual decision that they assign.

 

Sample Answer

Sample Answer

 

Summary of the Case Study

The case study focuses on a hiring dilemma in the Emergency Department of Davis Perkins University Hospital. The hiring manager is faced with the challenge of choosing between two qualified candidates for a single position. The case highlights the impact that this seemingly routine decision can have on the team and organizational culture.

The major problem in the case is the tradeoff between the two candidates and the potential consequences of choosing one over the other. The decision of “who’s on the team” is shown to be crucial in shaping the strategy and culture of the organization.

The recommendations for a solution involve weighing the skills, fit with the team, and organizational fit of the two candidates. The candidate Brian is seen as a team player but lacks experience in handling a stressful emergency department. On the other hand, Sheila has more clinical experience, but there are concerns about her ability to fit in with the team culture. Students are expected to recommend a course of action based on these factors.

Example from Daily Clinical Work

In my daily clinical work, I have encountered a similar hiring dilemma in the context of building a healthcare team. We had two candidates who were equally qualified for a nursing position in our department. One candidate had extensive experience in a similar setting and demonstrated excellent technical skills. However, there were concerns about their ability to work collaboratively in a team and communicate effectively with patients.

The other candidate was relatively new to the field but displayed exceptional interpersonal skills and demonstrated a strong commitment to patient-centered care. Although they lacked some technical expertise, their willingness to learn and adapt was evident.

In this situation, we had to carefully consider the importance of both technical skills and soft skills in our healthcare team. Ultimately, we decided to prioritize the candidate who showed a better fit with our team culture and had a strong potential for growth and development in terms of technical skills.

Importance of Organizational Culture in Building a Successful Working Environment

Organizational culture plays a vital role in building a successful working environment within healthcare organizations. It influences employee behavior, attitudes, and values, which in turn impact teamwork, productivity, and overall performance.

Firstly, a positive organizational culture fosters collaboration and teamwork among healthcare professionals. It promotes open communication, respect, and trust, creating an environment where employees feel comfortable sharing ideas and working together towards common goals. This collaborative approach enhances coordination and improves patient outcomes.

Secondly, organizational culture influences employee engagement and job satisfaction. When employees feel valued, supported, and aligned with the organization’s mission and values, they are more likely to be motivated and committed to their work. This leads to higher job satisfaction levels and reduced turnover rates.

Furthermore, a strong organizational culture promotes a shared commitment to quality improvement and patient safety. It establishes clear expectations for performance standards, encourages learning and innovation, and supports continuous professional development. This focus on excellence creates a culture of accountability and drives continuous improvement in patient care.

In conclusion, organizational culture has a significant impact on building a successful working environment within healthcare organizations. It affects teamwork, employee engagement, job satisfaction, and ultimately patient outcomes. Healthcare leaders must prioritize the development of a positive organizational culture that aligns with their mission and values to create an environment conducive to high-quality care delivery.

 

 

This question has been answered.

Get Answer