A large box retailer is implementing a new learning and development (L&D) software program in their organization. The existing software program is a simple system run by a small team of content designers and trainers, whereas the new program will require highly specializing programming and coding skills outside of the current skill set of the team. Once implemented, the software will require ongoing support from someone with specific and unique coding capabilities. Coding may require a quick turnaround time to keep the system and the connected pieces of training running smoothly.

In a short video response, address the following criteria:

Recommend an implementation strategy for the new L&D program at the large box retailer.
Which approach would you recommend? Choose one of these options.
Should the retailer upskill its talent through training and development?
Should the retailer hire new talent that can run the program?
Should the retailer outsource the program to a company that already has the talent?
Why did you choose the approach you selected?
With this thought process in mind, think about the company you have chosen for your project. What do you recommend it do to increase its revenue or market share?
What skills, facilities, products, and services will the company need to capitalize on the identified opportunity?
Determine whether the company will need to buy, build, or ally with another company, and explain why.


Sample Answer

Sample Answer



Implementing a New Learning and Development Program at a Large Box Retailer

Thesis Statement:

In the context of implementing a new learning and development software program at a large box retailer, it is recommended that the retailer hires new talent with the necessary programming and coding skills to run the program effectively. This approach ensures that the organization has dedicated resources and expertise tailored to the specific requirements of the software, leading to sustainable success and growth.

Implementation Strategy:

Given the intricate nature of the new L&D software program, requiring specialized programming and coding skills beyond the current team’s capabilities, hiring new talent is the most viable approach for the large box retailer. By recruiting individuals with expertise in programming and coding, the retailer can build a team that is dedicated to the success of the software implementation and its ongoing support.

Why Hiring New Talent is Recommended:

1. Dedicated Expertise: Hiring new talent ensures that the retailer has individuals specializing in programming and coding, essential for effective management and maintenance of the software program.

2. Quick Turnaround Time: With in-house talent possessing the required skills, the retailer can achieve faster response times to any issues that may arise, ensuring minimal disruptions to training activities.

3. Long-Term Sustainability: Building an internal team with the necessary skills creates a sustainable framework for the organization, reducing reliance on external parties and promoting continuous improvement.

Recommendations for Revenue Growth:

To increase revenue and market share, the retailer should focus on expanding its e-commerce capabilities. By investing in an intuitive online platform, personalized customer experiences, and streamlined logistics, the company can attract a larger customer base and drive sales.

Required Resources:

1. E-commerce Platform: Develop a user-friendly website or app that offers a seamless shopping experience for customers.

2. Personalization Tools: Implement data analytics and AI technologies to tailor recommendations and promotions based on individual preferences.

3. Logistics Optimization: Enhance warehouse management systems and delivery processes to ensure timely and efficient order fulfillment.

Buy, Build, or Ally Decision:

In this scenario, the company should consider a mix of building and allying with other companies. Building its e-commerce platform internally will provide greater control and customization, while forming strategic partnerships with logistics providers can optimize operational efficiency and scale.

By adopting these recommendations and investing in the necessary resources, the large box retailer can position itself for sustained growth and competitiveness in the dynamic retail landscape.



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