Kaizen Event

  Kaizen events, or work-outs, are one to five-day rapid improvement events widely used in Lean and Operational Excellence deployment. Use your work from the Value Stream Map assignment to identify improvement opportunities in the value stream that are suitable...

Difficult Conversations

Scenario: The performance of one of your top employees has recently begun to slip. You had a conversation with the employee to address it, and there was some improvement for a while, but performance slipped again. You do not want to terminate this employee because you...

Factors that influence healthcare quality

  Write a 3- to 4-page paper in which you: Summarize the concepts, principles, and applications of the U.S. healthcare quality system. Compare the U.S healthcare quality system to those of two other developed countries (e.g., Canada, France, Germany, Italy,...

The concepts and learning activities

  How will the concepts and learning activities presented in this course benefit you in your future professional or academic pursuits? Share one specific aspect of this course that resonated with you the most, and explain why.